A competent administrative professional can mean the difference between a workplace the runs smoothly and one that suffers from disfunction, disorganization, or worse. Top administrative assistants know the technical aspects of the job, and they possess superior communication skills.

Good communication and planning skills are essential for all administrative professionals.  This interactive and practical programmed is designed to help participants review and develop these skills so that they can enhance not only their own effectiveness but also that of their immediate colleagues and teams.

This course to help participants develop a ‘toolkit’ of skills and knowledge so that they can demonstrate capability and talent when it comes to communicating with others and achieving success. 

  • Review and develop their communication, interpersonal and planning skills and their appreciation of the principle involved
  • Take stock of their current approaches and decide on initiatives to enhance communication and planning within their own teams/sections

Day 1

Face-to Face Communication and Interpersonal Skills

  • Barriers to effective communication and how to overcome them
  • Interpersonal skills and building working relationships
  • Delegation – giving and receiving
  • Assertive communication
  • Managing conflict

Day 2

Planning & Time Management

  • Prioritizing
  • Handling and making requests
  • Personal planning tools and systems
  • Managing interruptions
  • Project planning and principles of CPA

Day 3

Team-Working and Meetings

  • Team development and group dynamics
  • Constructive and inclusive discussions
  • Challenging ideas and getting agreement
  • Improving meetings

Managing Information and Written Communication

  • Principles of information management
  • Report writing
  • Grammar & punctuation
  • Editing and proofreading skills
  • Writing e-mails and letters
  • Other forms of written communication

Day 4

Outbound Activities Aimed At Improving:

  • Communication
  • Teamwork
  • Confidence
  • Motivation

Day 5

Supporting Presentations/Improving Teamwork and Systems

  • Designing slides and incorporating graphics
  • Room setup, equipment and trouble shooting
  • Continuous improvement and creative thinking
  • Making a case
  • Programmed review

  • This course suitable for executive and administrative professionals 

  • Face To Face
  • Role playing
  • Post session assessment
  • Video presentation
  • Case study

  • English
  • Indonesia