The support you provide as an administrative professional is vital to your organization’s ability to achieve its goals and objectives. Today, most senior managers expect you to have leadership and management skills in order to set your own administrative priorities. In addition, you must have skills to manage all contacts, create, store and retrieve documents, plus a broad variety of other administrative skills

In this secretary training, you’ll master planning and scheduling solutions that give you more control over your time and energy. Not only will you be able to take on special projects, you’ll do it without missing a beat in your everyday tasks and daily routine.Make decisions, manage change, solve problems, negotiate what you need watch problems dissolve and roadblocks fall as you use the time-tested management skills you’ll acquire. You’ll take advantage of the same methods used by the most powerful, effective managers.

  • Meet dynamic work expectations by expanding your proactive capabilities 
  • Clearly and confidently communicate and negotiate to manage conflicts and achieve results 
  • Apply emotional intelligence and effective listening practices to your job 
  • Use strategic diplomacy to handle office politics, difficult people and demanding situations

Day 1

Manage Change

  • Apply Skills and Strategies to Manage Personal and Professional Change Dynamics
  • Use Personal Change Management to Work More Effectively with and Through Others
  • Bring About Change Even When Faced with Resistance
  • Apply a Systematic Approach to Plan and Engage Others on the Change Process 

Day 2

Manage Roles, Responsibilities and Team Work

  • Identify and Leverage Roles, Responsibilities, and a Team Player Attitude
  • Manage Roles, Responsibilities, and Authority to Meet Goals
  • Identify and Support Differing Work Style Preferences Using New Skills and Best Practices
  • Recognize and Proactively Use Critical Thinking to Support Achievement of Team-Based Goals

Day 3

Manage Time and Priorities

  • Use Prioritization Strategies
  • Use Time Management Strategies

Manage Relationships

  • Achieve Professional Confidence and Productive Workplace Relationships
  • Incorporate Emotional Intelligence and Effective Listening Practices

Day 4

Outbound Activities Aimed At Improving:

  • Communication
  • Teamwork
  • Confidence
  • Motivation

Day 5

Action Planning

  • Presentations and Communications Skill : Getting Your Points Across
  • Decision Making and Problem Solving
  • Reflect on Best Practices That Will Be Applied in the Near or Long Term

Experienced administrative professionals, including executive secretaries, administrative assistants, secretaries or other members of the administrative support staff who need to expand their management skills so they can better support their organization and enhance their careers.

  • Face To Face
  • Role playing
  • Post session assessment
  • Video presentation
  • Case study

  • English
  • Indonesia