Participants will gain special knowledge and will therefore be confident when meeting and greeting diplomats prior to their appointment with the participant’s manager, thereby making a crucially important good first impression of the organization and those who manage it.


To provide an understanding of protocol and diplomacy for both Senior Executive assistants, PA’s and other appropriate support staff within all organisations which deal with international diplomats. The course is aimed at enabling delegates to assist in the function of persuading diplomats to support and promote the organisation through aid, political or commercial activities. To provide an understanding of the need for protocol in diplomacy and how to use it effectively to support their organisation and managers.


Day 1

  • The origin and purpose of diplomacy
  • The various forms of diplomacy/”missions”
  • Different types Heads of Mission

Day 2

  • Why in diplomacy style, substance and respect are essentially intertwined
  • Some examples of Protocol, including seemingly meaningless procedures
  • Examples of incidents of diplomatic snubs/slights, perceived or real, through the ages and their consequences

Day 3

  • Identifying diplomats’ roles in their embassies, and addressing and dealing with them in person or through correspondence – whether the diplomats are junior or the most senior in their embassies
  • Participants will be able to identify diplomatic emblems and insignia, where these are used or displayed

Day 4

Outbound Activities Aimed At Improving:

  • Communication
  • Teamwork
  • Confidence
  • Motivation

Day 5

  • Students of this course will learn how properly to address diplomats both in person and in correspondence
  • To engage them in sensible “small talk”, as necessary.


This course will be of interest to:

  • Practicing diplomats
  • Civil servants
  • Others working in international relations who want to refresh or expand their knowledge under the guidance of experienced practitioners and academics


  • Face To Face Tutorial
  • Group Discussion/Role Play
  • Video Presentation
  • Case Studies


5 working days


  • English
  • Indonesia