The protocol officer is responsible for fostering understanding and cooperation between individuals, corporations, organisations and foreign bodies – they play a critical role in maintaining international relations.

Failure to adhere to protocol, or following poorly thought out protocols can result in embarrassment, damaged reputations, or even compromised security to senior officials and dignitaries, it is therefore imperative that protocol officers fully understand what is required of them in guiding those they represent in diplomatic scenarios, particularly when traveling overseas or greeting foreign visitors.

This programme, aimed at protocol, travel and security officers will equip participants with the skills and understanding to navigate the delicate waters of international protocol. The programme will cover how to arrange overseas visits, receive foreign dignitaries appropriately, advise staff on formalities and courtesies that should be observed and provide transport, security and support to government officials and VIPs.

The focus will be on interactive learning, utilising case studies and participative exercises to emphasise how protocol should be carried out. Participants will also be encouraged to discuss what diplomatic obstacles they have encountered and what protocols should be followed in these circumstances.


  • Explain how culture and nationality impact on protocol
  • Actively improve your organisation’s protocol procedures
  • Prepare and implement a detailed organisational protocol action plan
  • Arrange security details for visiting dignitaries
  • Devise itineraries for staff undertaking foreign visits
  • Liaise with protocol officers from other organisations to arrange visits
  • Plan and oversee events, conferences and meetings attended by multiple visiting officials
  • Brief staff on protocol, procedures, cultural differences and appropriate behaviours


Day 1

  • How to schedule foreign visits
  • Receive foreign dignitaries appropriately

Day 2

  • Understand the impact of culture, nationality and religion on protocol
  • Avoid common protocol pitfalls
  • Secure visas, tickets and travel documents

Day 3

  • Adhere to correct procedures in diplomatic communications
  • Government to government communications

Day 4

Outbound Activities Aimed At Improving:

  • Communication
  • Teamwork
  • Confidence
  • Motivation

Day 5

  • Ensure the safety and security of those you represent
  • Social etiquette, appropriate dress and forms of address 


This course will be of interest to:

  • Practicing diplomats
  • Civil servants
  • Others working in international relations who want to refresh or expand their knowledge under the guidance of experienced practitioners and academics


  • Face To Face
  • Role playing
  • Post session assessment
  • Video presentation
  • Case study


5 working days


  • English
  • Indonesia