OVERVIEW

Office Management and Effective Administration Skills is an exciting and interactive programme.  It  is designed to provide office administrators, supervisors of clerical and administrative staff, executive secretaries and personal assistants the opportunity to review and develop the interpersonal and professional skills they need to do their jobs effectively – thereby contributing to their own, their boss’ and their organization’s success.

OBJECTIVE

  • Manage a network of working relations
  • Communicate effectively
  • Manage time for yourself and others
  • Manage the performance of admin staff
  • Improve written communications
  • Manage and present information
  • Organize and improve office systems
  • Extend their understanding of their roles and the key contribution they make to organizational success
  • Review their working relationships
  • Review and develop their personal organization, communication and interpersonal skills
  • Develop an action plan to help themselves, their boss and other colleagues work in more effective and efficient ways

COURSE CONTENT

Day 1

Programme Introduction/Roles, Competences and Personal Effectiveness

  • Programme introduction and objectives
  • Action planning
  • The ‘competence’ model of skills, behaviours and values
  • Time management constraints – resources, systems, other people and self
  • Handling requests and conflicting priorities

Day 2

Team Working, Communication and Meetings

  • Team working and team roles
  • Briefing skills – giving, receiving and passing on
  • Organizing and participating in meetings

Managing Working Relationships /Communication Skills/Supervising Admin Staff

  • Delegation – giving and receiving
  • Coaching and training colleagues and staff – skills of on-job training
  • Communication and listening skills – lessons from NLP
  • Developing a network of working relationships – influencing skills
  • Assertiveness and conflict

Day 3

Managing Time/Desk Management and Office Technology/Writing Skills

  • Planning and priority setting
  • Office layout and ergonomics
  • Writing and editing reports
  • Setting up/developing writing layout and style guidelines for the organisation
  • Writing & designing presentation slides

Day 4

Outbound Activities Aimed At Improving :

  • Communication
  • Teamwork
  • Confidence
  • Motivation

Day 5

Managing Information & Budgets/Improving Customer Service and Systems

  • Principles of information management – scheduling, filtering and digesting
  • Basic concepts of financial management
  • Improving customer service and systems – continuous improvement
  • Action planning

*CEREMONY CERTIFICATE

WHO SHOULD ATTEND

  • Supervisors
  • Administrative staff
  • Executive secretaries
  • Personal assistants
  • Others Interested

METHODOLOGY

  • FACE TO FACE TUTORIAL
  • GROUP DISCUSION / ROLE PLAY
  • VIDEO PRESENTATION
  • CASE STUDIES

PERIOD

5 working days

LANGUAGE

  • English
  • Indonesia