COMPENTENCIES TO BE DEVELOPED

  • Listening to and understanding others
  • Building relationships with and between others based on trust and respect
  • Conveying team/business unit strategy by setting goals, planning and prioritizing
  • Explaining the bigger picture and where their team/project fits within the overall aims of the business unit and organisation
  • Creating a collaborative environment where team members support and encourage each other 

COURSE CONTENT

Day 1

INTRODUCTION

  • Paying attention to words and body language
  • Controlling ourselves so we can learn from others
  • Asking good questions and listening to answers
  • Checking understanding and reframing
  • Finding time-out space for one2one feedback
  • Keeping feedback timely and motivating

Day 2

BUILDING RELATIONSHIPS BASED ON TRUST; CREATING RESPECT FOR OTHERS; ENABLING COLLABORATION

  • Building truthfulness, responsiveness, consistency, loyalty and capabilities
  • Encouraging openness and willingness to share ideas and information
  • Developing a collaborative culture within our team
  • Rewarding accountability and collaboration
  • Developing a collaborative mindset
  • Creating a cohesive team with mutual respect

Day 3

CONVEYING THE ORGANISATION’S VISION; SETTING CLEAR PRIORITIES; MOTIVATING & PERSUADING

  • Creating a sense of urgency and purpose that motivates people
  • Creating ownership so the vision is shared and empowering
  • Clarifying deadlines and expected performance standards
  • Checking understanding and gaining agreement
  • Keeping people committed to the team
  • Giving opportunities to succeed

FACILITATING DISCUSSION & DEBATE; WIN-WIN NEGOTIATIONS; MANAGING EFFECTIVE MEETINGS

  • Paying attention to diverse personalities and undercurrents
  • Ensuring everyone contributes
  • Focusing on positive outcomes for all parties
  • Aiming for commitment, not just agreement
  • Key responsibilities of the meeting chair
  • Maintaining interest and participation during meetings

Day 4

OUTBOUND ACTIVITIES AIMED AT IMPROVING:

  • Communication
  • Teamwork
  • Confidence
  • Motivation

Day 5

PRACTICAL SESSIONS - GIVING PRESENTATIONS; ACTION PLANNING

  • Structuring presentations so key points are understood and remembered
  • How to include a call to action that leads to change
  • A positive image: body language, dress code and voice
  • Building rapport with the audience
  • Avoiding pitfalls: stage fright, hostile questions, yawning and other problems
  • Developing a personal action plan

* CEREMONY CERTIFICATE

WHO SHOULD ATTEND

  • Project of officers
  • Administration staff
  • Receiving clerks
  • Inventory assistants
  • Purchasing assistants
  • Account assistants
  • Secretaries
  • Other interested

METHODOLOGY

  • Face To Face
  • Role playing
  • Post session assessment
  • Video presentation
  • Case study

PERIOD

5 working days

LANGUAGE

  • English
  • Indonesia