OVERVIEW

To excel as an Office Manager, Administrator or Secretary you need to perfect your interpersonal and behavioral skills, to ensure you stay in control and on top of every one of your responsibilities

OBJECTIVES

How you will benefit in this course:

  • More proactive confident team players
  • Increased creativity and productivity
  • More motivated customer focused staff
  • More productive meetings and better time management
  • Substantial increase in motivation and confidence
  • In-depth understanding of the principles and practices of successful office managers
  • Overcoming fear of public speaking and creating an effective presentation

COURSE CONTENT

Day 1

  • How to priorities and cope with multiple tasks?

Day 2

  • How to think as a manager – planning, making decisions and solving problems?
  • How to improve their communication skills to enhance their relationships?

Day 3

  • How to manage your thoughts and feelings and improve self-confidence?
  • How to be assertive and therefore more effective in the workplace?

Day 4

Outbound Activities Aimed At Improving:

  • Communication
  • Teamwork
  • Confidence
  • Motivation

Day 5

  • Understand and develop intrapersonal and interpersonal skills?

*ceremony/certificate

WHO SHOULD ATTEND

  • Office Managers
  • Team leaders
  • Administrators
  • Supervisors
  • Secretaries
  • Support Staff
  • PA’s
  • Others Interested

METHODOLOGY

  • Face To Face
  • Role playing
  • Post session assessment
  • Video presentation
  • Case study

PERIOD

5 working days

LANGUAGE

  • English
  • Tetun
  • Indonesia