OVERVIEW

This Executive Secretarial & PA Training will help you obtain the basic office skills necessary to perform professionally and efficiently the daily tasks required of a secretary or Personal Assistant. As you progress through each lesson you will learn how to become a skilled receptionist in today’s technology-based offices.

OBJECTIVES

After completing this section, participants will be able to:

  • State what a business is all about
  • Know the different business ownerships, their advantages and disadvantages
  • Understand entrepreneurship
  • Explain the importance of bookkeeping in business operation
  • Raise interest in the course

COURSE CONTENT

Day 1

1. JOB FUNCTIONS AND DESCRIPTION OF A SECRETARY/ AND PA

  • Job functions and Description of a Secretary/ PA

2. DIARY MANAGEMENT

  • Diary Management
  • Diary and Time Management with Outlook

3. BUSINESS REPORTS AND LETTER WRITING

  • Business Writing Skills
  • Introduction to Business Report Writing
  • Exploring Reports
  • How to Prepare for Writing
  • Exercise Files: Business Report Writing

Day 2

1. E-MAILS WRITING TIPS

  • Introduction to Effective Email Writing
  • Writing Email Messages
  • Email Manners

2. HANDLING CONFIDENTIAL DOCUMENTS

  • Handling Confidential Documents

3. SUCCESSFUL MEETING MINUTES

  • Taking Minutes

4. NOTE TAKING

  • Note Taking
  • Exercise Files: Note Taking

Day 3

1. DATA MANAGEMENT, RECORD KEEPING AND FILING

  • Data Management & Record Keeping

2. APPOINTMENT BOOKING AND ARRANGING INTERVIEWS

  • Appointment Booking and Arrange an Interview

3. DELIVERING POSTAL MAIL

  • Delivering Postal Mail

4. DICTATING

  • Dictating

5. CUSTOMER SERVICE AND TELEPHONE HANDLING SKILLS

  • Customer Service Basics Over the Phone
  • Get the facts- ask the right questions
  • Discuss Solutions- learning to listen
  • Dealing with difficult customers
  • Developing Inbound & Outbound Telephone Skills
  • Hot Telephone Tips

Day 4

Outbound Activities Aimed At Improving:

  • Communication
  • Teamwork
  • Confidence
  • Motivation

Day 5

1. ORGANISING A MEETING

  • Organising a Meeting
  • Exercise Files: Organising Meeting

2. BOOKKEEPING

  • Introduction to Accounting
  • Financial & Managerial Accounting
  • Taxes

3. INVOICING/PETTY CASH

  • Invoicing and Petty cash

4. DOCUMENT PROOFREADING

  • Document Proofreading

5. TIPS FOR SPEED READING

  • Tips For Speed Reading

WHO SHOULD ATTEND

  • Personal assistant & Receptionist
  • Assistant for company director
  • New or Temporary staff
  • Switchboard operator & Front desk operator
  • Office clerk & Administration Assistant
  • Travel managers & tour assistants
  • Front desk supervisor and manager
  • Other interested

METHODOLOGY

  • Face To Face
  • Role playing
  • Post session assessment
  • Video presentation
  • Case study

PERIOD

5 working days

LANGUAGE

  • English
  • Tetun
  • Indonesia