OVERVIEW

Those who embrace conflict can build understanding and better relationships and experience greater personal and professional success. But managing conflict is not easy.

┬áIn this course, you’ll discover your own emotional triggers and learn how to manage difficult encounters with diplomacy, tact, and credibility.

OBJECTIVES

How you will benefit in this course:

  • Build trust and credibility with colleagues and team members
  • Leverage potential conflict situations as opportunities for critical conversations that enhance work relationships
  • Gain confidence in holding difficult conversations calmly and assertively
  • Manage conflict situations proactively
  • Increase your effectiveness in managing conflict
  • See an uptick in your overall performance

COURSE CONTENT

Day 1

Developing Conflic Awarness

  • Distinguish Between a Disagreement and a Conflict
  • Identify the Signs of a Conflict
  • Manage Your Emotional Reaction in a Conflict Situation
  • Simulation

Day 2

Modes of Conflict Management

  • Choose the Appropriate Conflict Management Approach for Any Situation
  • Understand Your Own Conflict Style
  • Follow the A.E.I.O U. Model to Diffuse a Tense Situation

Day 3

Handling Difficult Conversation

  • Select Appropriate Language to Express Your Ideas Clearly
  • Plan for Difficult Conversations in a Way That Focuses on Achieving the Results
  • You Desire Prepare for Potential Barriers During Difficult Conversations
  • Effectively Execute a Difficult Conversation
  • Set Goals for Applying Your New Skills to Your Own Real-Life Situations

Simulation

Day 4

Outbound Activities Aimed At Improving:

  • Communication
  • Teamwork
  • Confidence
  • Motivation

Day 5

Responding to Conflict

  • Communicate Assertively Without Eliciting Defensiveness from the Other
  • Person Constructively Disagree with Others

*Ceremony / Certificate

WHO SHOULD ATTEND

  • Professionals and managers who want to enhance their ability to deal with conflict situations productively.
  • Others interested

METHODOLOGY

  • Face To Face
  • Role playing
  • Post session assessment
  • Video presentation
  • Case study

PERIOD

5 working days

LANGUAGE

  • English
  • Tetun
  • Indonesia