OVERVIEW

This program is designed for people newly joining or recently returning to the workforce. It covers work place expectation and acceptable behaviors : appropriate business dress and grooming, verbal communication, telephone skills, time management, and general professional deportment. This program can be easily adjusted to incorporate your organization’s specific challenges and policies. It is also well suited for organizations that have promoted from within and are challenged by inappropriate employee behavior.

OBJECTIVES

In this training program participants will :

  • Understand what is etiquette communication and how to improve business etiquette culture
  • Understand the three components of business etiquette – appearance, communication, and behavior
  • Know how to make a great first impression and how to dress appropriately
  • Understand how to read body language
  • Understand the intricacies of introducing people in business contexts and how to remember people’s names
  • Understand the art of conversation both in person and on the phone
  • Understand how your personal style influences how you communicate
  • Know the right way to behave online in a business context
  • Explore the do’s and don’ts of email etiquette
  • Explore the business etiquette of different cultures and countries
  • Know how to behave in business social contexts
  • Understand the etiquette of how to deal with ethical dilemmas, personal issues, and difficult people

 

 

COURSE CONTENT

Day 1

Do Manners Matter

  • The Case for Etiquette
  • Reflection

How to Make an Impression

  • First Impressions do Count
  • Nothing to Wear?
  • Grooming
  • Body Language

Day 2

Personal Touch

  • Introduction Etiquette The Hand Shake Polite Conversation Personal Style
  • The hand shake
  • Polite conversation
  • Personal Style

Nettiquette - Manners in the online world

  • Civility on the Internet
  • Email Etiquette
  • Social Media Etiquette

Day 3

Global Business Ettiquette

  • Global Business
  • Understanding Particular Cultures

Social Business Ettiquette

  • Hosting or Attending?
  • Awkward Dining Moments
  • Which fork?
  • Socialize After Hours
  • Marking Employee Events

Day 4

Outbound Activities Aimed At Improving:

  • Communication
  • Teamwork
  • Confidence
  • Motivation

Day 5

Dealing With Challenges Professionally

  • Personal Issues
  • Difficult People
  • Ethical Dilemmas

Reflections

  • Create an Action Plan
  • Accountability = Action

WHO SHOULD ATTEND

  • All business development executives
  • Product managers and key account executives whom attend client and networking entertaninment events.

METHODOLOGY

  • Face To Face
  • Role playing
  • Post session assessment
  • Video presentation
  • Case study

PERIOD

5 working days

LANGUAGE

  • English
  • Tetun
  • Indonesia