This course provides strategies for leaders and managers to recognize and handle offensive, disrespectful and inappropriate behaviors.

It also explores how to improve productivity by modeling better behavior and fostering a culture of civility and mutual respect.


How you will benefit in this course:

  • Reduce the likelihood that smaller issues will escalate into larger confrontations
  • Use appropriate tools to deal with rudeness, incivility and harassment
  • Be better equipped to coach staff to deal with offenders
  • Enhance project success through improvements in workflow
  • Help reduce time away from work, worker’s compensation claims and health insurance costs
  • Be prepared for possible Healthy Workplace legislation


Day 1

Learning Objectives

  • Recognize Disrespect in the Workplace
  • Correlate the Relationship Between Organizational Climate and Productivity
  • List Strategies to Initiate a More Respectful Climate in Your Organization
  • Use Coaching Strategies to Help Employees Resolve Issues Independently and to Alter the Disrespectful Behavior of Others

Day 2

Workplace Respect

  • Identify Behaviors That Impede a Respectful Workplace
  • Assess the Intent of Disrespectful Behaviors in Your Organization
  • List the Components of a Respectful Workplace


Effects of Incivility in the Workplace

  • List the Physical and Psychological effects of Disrespectful Behavior on Employees
  • Discuss How Disrespectful Behavior affects Productivity
  • Translate a Company’s Lost Revenue Caused By Incivility into a Specific Dollar Amount
  • List the Important Differences Between Healthy Workplace Legislation and Current Equal Employment Opportunity and Harassment Laws

Day 3

Strategies That Create Respectful Workplaces

  • Describe How a Leader’s Actions Foster a Respectful Workplace Culture
  • List Specific Actions a Leader Must Take to Insure Workplace Respect
  • Assess Your Own Strengths and Areas for Improvement in Establishing a Respectful Workplace
  • List Practices Other Organizations Use to Support a Respectful Workplace Culture

Bullying in the Workplace

  • Differentiate Between Disrespectful Behavior and Bullying
  • List Actions Employees Can Take
  • Identify Ways Your Organization Can Address Bullying

Day 4

Outbound Activities Aimed At Improving:

  • Communication
  • Teamwork
  • Confidence
  • Motivation

Day 5

Coaching Solutions That Maintain Respectful Workplaces

  • Identify Steps Employees Can Use to Deal Successfully with Disrespectful Situations
  • Apply Managerial Coaching Strategies to End Disrespectful Behaviors in the Workplace
  • Use Questions to Engage Employees in Productive Performance Discussions

*Ceremony / Certificate


  • Senior Managers,
  • Directors,
  • Vice Presidents,
  • Division Heads,
  • Managers,
  • Human Resource Professionals,
  • OD Personnel
  • Others In Positions Of Leadership.
  • And Others Interested


  • Face To Face
  • Role playing
  • Post session assessment
  • Video presentation
  • Case study


5 working days


  • English
  • Tetun
  • Indonesia