OVERVIEW

This course provides strategies for leaders and managers to recognize and handle offensive, disrespectful and inappropriate behaviors.

It also explores how to improve productivity by modeling better behavior and fostering a culture of civility and mutual respect.

OBJECTIVES

How you will benefit in this course:

  • Reduce the likelihood that smaller issues will escalate into larger confrontations
  • Use appropriate tools to deal with rudeness, incivility and harassment
  • Be better equipped to coach staff to deal with offenders
  • Enhance project success through improvements in workflow
  • Help reduce time away from work, worker’s compensation claims and health insurance costs
  • Be prepared for possible Healthy Workplace legislation

COURSE CONTENT

Day 1

Learning Objectives

  • Recognize Disrespect in the Workplace
  • Correlate the Relationship Between Organizational Climate and Productivity
  • List Strategies to Initiate a More Respectful Climate in Your Organization
  • Use Coaching Strategies to Help Employees Resolve Issues Independently and to Alter the Disrespectful Behavior of Others

Day 2

Workplace Respect

  • Identify Behaviors That Impede a Respectful Workplace
  • Assess the Intent of Disrespectful Behaviors in Your Organization
  • List the Components of a Respectful Workplace

 

Effects of Incivility in the Workplace

  • List the Physical and Psychological effects of Disrespectful Behavior on Employees
  • Discuss How Disrespectful Behavior affects Productivity
  • Translate a Company’s Lost Revenue Caused By Incivility into a Specific Dollar Amount
  • List the Important Differences Between Healthy Workplace Legislation and Current Equal Employment Opportunity and Harassment Laws

Day 3

Strategies That Create Respectful Workplaces

  • Describe How a Leader’s Actions Foster a Respectful Workplace Culture
  • List Specific Actions a Leader Must Take to Insure Workplace Respect
  • Assess Your Own Strengths and Areas for Improvement in Establishing a Respectful Workplace
  • List Practices Other Organizations Use to Support a Respectful Workplace Culture

Bullying in the Workplace

  • Differentiate Between Disrespectful Behavior and Bullying
  • List Actions Employees Can Take
  • Identify Ways Your Organization Can Address Bullying

Day 4

Outbound Activities Aimed At Improving:

  • Communication
  • Teamwork
  • Confidence
  • Motivation

Day 5

Coaching Solutions That Maintain Respectful Workplaces

  • Identify Steps Employees Can Use to Deal Successfully with Disrespectful Situations
  • Apply Managerial Coaching Strategies to End Disrespectful Behaviors in the Workplace
  • Use Questions to Engage Employees in Productive Performance Discussions

*Ceremony / Certificate

WHO SHOULD ATTEND

  • Senior Managers,
  • Directors,
  • Vice Presidents,
  • Division Heads,
  • Managers,
  • Human Resource Professionals,
  • OD Personnel
  • Others In Positions Of Leadership.
  • And Others Interested

METHODOLOGY

  • Face To Face
  • Role playing
  • Post session assessment
  • Video presentation
  • Case study

PERIOD

5 working days

LANGUAGE

  • English
  • Tetun
  • Indonesia