OVERVIEW

This course gives you the flexibility to learn the tools and proven techniques savvy supervisors know.

You’ll learn to plan :

  • Organize
  • Communicate
  • Monitor with greater effectiveness and
  • Be better equipped to handle your new responsibilities and challenges with increased confidence, respect and power.

OBJECTIVES

How you will benefit in this course:

  • Understand the management skills needed to succeed in a rapidly changing environment
  • Learn to plan, organize, communicate and monitor
  • Apply the most appropriate supervisory style to each individual and situation
  • Understand your legal responsibilities
  • Learn management skills to help you give constructive criticism
  • Maximize productivity by leveraging diversity and individual differences
  • Learn techniques to help you cope with difficult employees
  • Use delegation for effective employee development, time management and motivation
  • Increase job satisfaction and work output through coaching

COURSE CONTENT

Day 1

Expectations and Responsibilities of Your New Role

  • Different supervisory styles
  • Understanding your role in motivating
  • Feedback and delegation as motivators
  • Four basic management functions

Day 2

Becoming a Great Communicator; Coaching for Development and Performance

  • Listening and questioning skills
  • Nonverbal and other methods of communication
  • Coaching for high quality performance
  • Simulation

Day 3

Conducting Performance Appraisals; Managing Workforce Challenges

  • Effective and valuable performance appraisals
  • Record-keeping and compliance issues
  • Supervisory challenges and how to address them
  • Diversity in the workplace
  • Simulation

Day 4

Outbound Activities Aimed At Improving:

  • Communication
  • Teamwork
  • Confidence
  • Motivation

Day 5

Making the Best Use of Time; Planning for Continued Growth

  • Time management and how to avoid time wasters
  • The Priority Matrix
  • How to manage effective meetings
  • Simulation

*Ceremony / Certificate

WHO SHOULD ATTEND

  • New supervisors and managers with less than five years of supervisory experience.
  • Others interested

METHODOLOGY

  • Face To Face
  • Role playing
  • Post session assessment
  • Video presentation
  • Case study

PERIOD

5 working days

LANGUAGE

  • English
  • Tetun
  • Indonesia