OVERVIEW

Administrative assistants, secretaries and office managers need a strong set of essential skills to enable them to more efficiently and effectively manage their work environment and ensure their success in their critical role and the success of their managers and other team members who depend on them for support. This two day training program is packed with techniques for improving the most essential basic business writing skills as well as both verbal and non-verbal communication in general in addition to proper time management and general office organization techniques that will help administrative assistants, secretaries and office managers in performing their day to day tasks more confidently and professionally.

OBJECTIVES

By the end of this training course participants will be able to:

  • Communicate clearly, confidently and assertively.
  • Listen and ask insightful questions to interact more effectively.
  • Combine voice tone and non-verbal communication with¬†appropriate language to influence others.
  • Enhance their business writing skills by using a five-step¬†business writing process.
  • Set clear goals and objectives for better planning and performance.
  • Improve their organization skills.

COURSE CONTENT

Day 1

  • Work-planning and organisation
  • Communication Skills
  • Customer Care

Day 2

  • Total Quality Management
  • Public Relations and Image building
  • Human Relations

Day 3

  • Safe Custody of Information
  • Management of Change
  • Work Ethics
  • Meetings and Conferences

Day 4

Outbound Activities Aimed At Improving:

  • Communication
  • Teamwork
  • Confidence
  • Motivation

Day 5

  • Performance Improvement
  • Stress Management
  • Secretary-Boss Relations

WHO SHOULD ATTEND

  • All Executive secretaries
  • Personal Assistants
  • Executive who would like to enhance their skills and improve on their productivity
  • Others interested

METHODOLOGY

  • Face To Face
  • Role playing
  • Post session assessment
  • Video presentation
  • Case study

PERIOD

5 working days

LANGUAGE

  • English
  • Tetun
  • Indonesia