- Welcome – introductions and housekeeping points
- Workshop aims, objectives and agenda
- Aims of meetings: Is your meeting really necessary?
- Types of meeting
- Gathering information and planning the meeting
- Setting the agenda and setting objectives
- At the meeting – Leading and facilitating; liaising with the minutes secretary; time management; summarising; identifying and clarifying the decisions; carrying out post-meeting actions
- Group behaviour and non-verbal communication