OVERVIEW

Some studies estimate that office workers spend between 33% – 50% of their times in meetings. Yet many people regard them as too long, frustrating and wasteful.

This training- Meeting Management program teaches participants what to do before, during and after meeting in order to get result instead of more meetings.

OBJECTIVES

At this training program, participants should be able to :

  • Explain the value of meetings as management tool.
  • Craft and create agenda.
  • Recognize the critical planning step that makes meeting time more effective.
  • Lead robust and inclusive discussion.
  • Use tools to focus on the right information.
  • Practice techniques for handling counterproductive behavior.

COURSE CONTENT

Day 1

  • Welcome – introductions and housekeeping points
  • Workshop aims, objectives and agenda
  • Aims of meetings: Is your meeting really necessary?
  • Types of meeting

Day 2

  • Gathering information and planning the meeting
  • Setting the agenda and setting objectives
  • At the meeting – Leading and facilitating; liaising with the minutes secretary; time management; summarising; identifying and clarifying the decisions; carrying out post-meeting actions
  • Group behaviour and non-verbal communication

Day 3

  • Practical exercise on running a meeting; each participant takes a turn at chairing the meeting
  • Debrief of practical exercise
  • Evaluating the meeting and suggesting improvements

Day 4

Outbound Activities Aimed At Improving:

  • Communication
  • Teamwork
  • Confidence
  • Motivation

Day 5

  • Workshop summary and evaluation:
  • Resolution of any difficulties
  • Personal action plans
  • Post Training Test

*Certificates

WHO SHOULD ATTEND

  • All receptionists,
  • front line personnel
  • relief receptionists.
  • Others interested

METHODOLOGY

  • Face To Face
  • Role playing
  • Post session assessment
  • Video presentation
  • Case study

PERIOD

5 working days

LANGUAGE

  • English
  • Tetun
  • Indonesia