A diagram is worth a million words. When it comes to understanding and improving processes, the science and art of process improving becomes very handy. This is the main theme of this course which aims to develop process improving skills and management quality for participants by helping them understand the different types of  the processes approaches from simple flow charts to value stream improving. Various process assessments will be presented and discussed.


By the end of the course, participants will be able to:

  • Define processes and their importance for the proper functioning of an organization
  • Identify the international standards for approaches to processes
  • Examine various process assessment methodologies
  • Generate process analysis charts and construct process maps for improvement
  • Justify the need to measure processes as an improvement tool


The following topics will be covered in the training:

Day 1

  •     Fundamentals of Total Quality Management   

  • Leadership and Total Quality Management

Day 2

  •     Managing customer expectations    

  • Enabling employee involvement

Day 3

  •     Continuous process improvement   
  • Basic Total Quality Management tools

Day 4

Outbound Activities Aimed At Improving:

  • Communication
  • Teamwork
  • Confidence
  • Motivation

Day 5

Plan for Development

  •     Benchmarking    The Quality Management implementation model
  • Post Training Test
  • Certificates


This Training Program is designed for :

  • Executives
  • Engineers
  • Supervisors of production, maintenance, and engineering.
  • Others interested.


  • Face To Face
  • Role playing
  • Post session assessment
  • Video presentation
  • Case study


5 working days


  • English
  • Tetun
  • Indonesia