- Introduction and course overview
- Exercise : Getting to know you
- The role of receptionist
- Customer service principals
- Questioning Techniques
- Telephone skills
This training is specifically designed to answer the phone and other important questions for those who work as organization’s first impressions representative at the front desk. In addition to learn the elements of effective verbal and visual communication, participants will find out how to expertly satisfy even the most demanding.
The course provides practical call handling training, teaching participants’ telephone techniques and skills to confidently answer calls, as well as how to constructively respond to customer telephone enquiries and handle customer complaints.
Key objectives of the telephone training course are to:
5 working days